FAQ
Tressence Collection — FAQ
Welcome to our Frequently Asked Questions. Click on a question below to see the answer.
Raw hair is 100% natural human hair that hasn’t been chemically or steam processed. It’s unaltered and comes with intact cuticles, making it premium quality.
Our hair is ethically sourced from Vietnam from donors who voluntarily provide their hair. It’s collected in a way that keeps it natural, healthy, and aligned.
- 12" – 16": 2 bundles
- 18" – 24": 3–4 bundles
- 26" – 32": 4 bundles
- 34" – 40": 5 bundles
Longer hair needs more bundles for volume and fullness.
Yes, just like your own hair. However, chemicals like bleach and dye can damage the hair. We are not responsible for damage from coloring or treatments.
With proper care, raw hair can last 4+ years. It’s a long-term investment.
Returns/exchanges are allowed only if the hair is unused, in-stock, and within 7 days. Custom orders are final. Contact us via the resolution form for help.


