Return and Refund Policy

This policy applies only to bundles that are bought from our IN STOCK products.

Products must be:

• Unused, in original condition and packaging
• Free from damage, tampering, or signs of use
• Seals (if applicable) must be unbroken (e.g., on hair extensions for hygiene reasons)

Custom-made, customized or hygiene-sensitive items (e.g., opened hair extensions) cannot be returned.

If you experience any dissatisfaction with your order, please complete the resolution form below so we can assist you.

Refunds

• We may withhold the refund until we have received the returned goods or proof of their return.
• Refunds are processed within 14 business days after receiving your return or return proof.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.

Return Shipping

• Customers are responsible for return shipping or pickup costs.
• We recommend using a trackable and insured shipping service to ensure the package reaches us.

Product Concern / Issue & Resolution Form

We’re committed to offering the best quality and customer experience. If you have any concerns about your order, please complete this form so we can assist you accordingly.

Note: Refunds may only be issued on in-stock items that meet our return policy conditions. Photos are mandatory for product concerns.

Customer Information

Full Name Order Number Email Address Phone Number

Order Details

Product Ordered (length, texture, type) Was this an in-stock or pre-ordered product? In stock Pre-ordered Not sure Date of Delivery Was the packaging damaged upon arrival? Yes No

Concern Type

What issue are you reporting?
Wrong product received
Hair is shedding excessively
Tangling or dryness
Color is not as expected
Missing product(s)
Other
Other / Detailed description of the issue: Upload photo of hair (unworn or worn) and packaging What shampoo or hair care products have you used? Upload photo of hair care products used

Preferred Solution

Preferred solution: Exchange (if eligible) Store credit Advice on how to restore the hair Other If Other, please specify:

Confirmation

I understand and agree that submission of this form does not guarantee a refund or exchange.
I confirm all the information provided is honest and accurate to the best of my knowledge.

Submit