Tressence – Processing & Shipping

Order Processing

We stand for a smooth and fast delivery. We will do anything in our hands to make sure that your order is being taken care of swiftly upon arrival at your door.

• All orders are custom items. This means that the process can take 7 up to 14 business days, depending on product availability and customization.
• Orders are not processed or shipped on weekends or public holidays.
• For in-stock items, shipping takes place within 2–3 business days (If you want to know if a product is in stock, please contact us before ordering).
• You will receive a Track & Trace code via email once your order has been shipped.
• Please ensure your shipping address is correct at checkout. We are not responsible for packages sent to incorrect addresses.

Worldwide Shipping

We ship globally using trusted carriers such as POSTNL, DHL, UPS, or other local partners depending on the destination.

Delivery times may vary depending on your location:

• Europe: 2–5 business days
• USA/Canada: 5–10 business days
• Rest of the world: 7–15 business days

Tressence is not responsible for:

• Delays caused by customs processing
• Lost, stolen, or damaged packages after dispatch
• Incorrect shipping addresses provided at checkout
• If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for paying new shipping fees for reshipment.

Customs & Import Duties

International customers are responsible for any customs, import duties, or taxes applicable in their country.

These fees are not included in your order total and must be paid upon delivery, if applicable.